FAQ

Help and Advice

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Search below for answers to our frequently asked questions by clicking on the question to reveal the answer or alternatively if you can't find an answer to your question below, please get in touch.

SALES AND BROCHURE ENQUIRIES

For sales and brochure enquiries please call 03303 335122*.
To find your nearest dealer visit the dealer locator.
For Isuzu Fleet Services, please visit our fleet section.

*Calls (to 03 numbers) cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way. Calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 3p and 40p per minute. Calls from landlines and mobiles are included in free call packages.

Hours of Operation:
Monday to Friday
0900 - 1700

Write to us at:
Isuzu UK Ltd
I.M. House
South Drive
Coleshill
B46 1DF

REGISTER NEW CASE FIND YOUR DEALER

Please Note that we are unable to handle enquiries of ANY kind from outside the UK other than for export or Diplomatic Sales.
Non-UK enquiries should be directed to your local distributor.

I think there’s a problem with my vehicle. Who should I contact first?

Your local authorised Isuzu dealer is the first stop for any questions or concerns about your Isuzu, including product recall and campaign information.

I have an issue with my vehicle or a particular dealership. Who should I contact?

If it relates to the servicing or maintenance of a vehicle, you should discuss the matter with the Service Manager of the dealership. If your issue relates to a vehicle sale, then you should speak to the dealership’s Sales Manager.If you can’t resolve matters after speaking to either the Service or Sales Managers at the dealership, you should discuss your concerns with the Dealer Principal.
If the Dealer Principal proves unable to help, please contact Isuzu UK by registering a case.

Why should I register a case?

Putting your request or problems in writing lets you tell us exactly what you wish to resolve and what you would like us to do. It also allows us the time to investigate properly. We endeavour to reply to all cases within 24 hours, with the exception of weekends whilst we are closed.

Who can I speak to for technical support?

In all cases your local Isuzu dealer is the best source for advice and parts supply. All our dealers are technical experts and will be able to assist you. Click here to find your nearest Isuzu dealer.

Can I use Bio-Diesel in my Isuzu?

No. Isuzu only recommend diesel that meets European standard EN590. Fuel that does not meet this standard can cause injector damage, oil dilution and on the D-Max with the Euro 5 engine it could cause DPF problems, oil dilution and frequent fuel filter issues.

What gear should I tow in?

As towing requirements and conditions can vary significantly there is no right or wrong answer although the recommendation is to choose a gear that maintains optimum torque while not compromising fuel economy. The gear selection should be made to keep the engine RPM between 1800rpm and 2500rpm, this way the engine is not ‘over revving’ but maintains peak torque output. When pulling away, do not over use or consistently slip the clutch.

Is my vehicle eligible for the 3.5 tonne upgrade?

To find out if your vehicle is eligible to tow 3.5 tonnes please contact your dealer who will be able to advise you.

What level of breakdown assistance do I have and what is the Assistance Breakdown telephone number?

The all new 2017 model year (1.9 litre) Isuzu D-Max has full UK breakdown cover including local recovery, roadside and home assistance and will also includes European Breakdown Cover* for 5 years from the date of registration. Should you require assistance please telephone 0800 777 167

All 2.5 litre Isuzu D-Max vehicles have full UK breakdown cover including local recovery, roadside and home assistance for 36 months from the date of first registration. Should you require assistance please telephone 0800 777 1670. If you plan on travelling abroad with your Isuzu vehicle we have negotiated a fantastic 30% discount for you on AA European Breakdown Cover*. To obtain European cover please ring 0800 107 2104 quoting discount code LM09.

*Terms and conditions apply

How do I change my address, Change the private registration number or register as a new keeper with Isuzu UK and Isuzu Assist?

To register as a new keeper of your Isuzu, please attend your nearest Isuzu Dealer with a copy of your V5 Registration document as proof of address. The dealer will be able to change your owner’s details on the Isuzu UK system and this will automatically generate a new Isuzu Assistance card for you if the vehicle is less than 36 months old. If you require a private registration change, please forward a copy of your V5 registration document showing the new registration to:


Allocation Department
Isuzu UK
IM House
South Drive
Coleshill
B46 1DF

How can I purchase parts or accessories?

Please speak to your local dealer who will be able to give advice and supply all your parts and accessory needs.

How do I request a Certificate of Conformity (COC)?

Please request a COC using the case management system.

Why should I choose genuine Isuzu service?

Your local Isuzu dealer has invested a great deal of resources into looking after your Isuzu vehicle. Authorised Isuzu dealers and Authorised Service outlets are the only servicing outlets to have the specific tools, equipment and electronic media to be able to support Isuzu vehicles.

Your authorised dealer also has available to them, Manufacturer training and direct contact to Isuzu UK‘s Technical Support personnel. All of this provides peace of mind motoring. All genuine parts supplied by Isuzu UK and fitted by an Isuzu dealer, excluding wear and tear and service items also benefit from a 3 year, 60,000 mile parts and labour warranty.

If I service my vehicle with an independent service centre will this affect my warranty?

No, servicing your vehicle at a non-Isuzu approved service outlet will not adversely affect the warranty on your Isuzu. However, the maintenance must be completed in accordance with the manufacturer’s recommendations and the service parts used must be of equal quality to original components and fluids. The replacement parts and fluids MUST comply with the specifications as shown in your owners and drivers manual.

Any failure of genuine components found to be caused by non-genuine parts is not covered under warranty.

How often do I have to service my Isuzu?

All service schedules are printed in your service and maintenance book. Please ensure that your servicing is carried out in line with the servicing as stated in your service and maintenance book as failure to do so can invalidate your warranty.

In addition to regular servicing, some extra items may require attention depending on operation and usage, please refer to ‘severe driving conditions’ as found in your service and warranty booklet.

What type of oil should I use?

This commonly asked question can be answered by locating the ‘service and maintenance’ section within the owners and drivers manual. This section lists the required lubricants and types suitable for Isuzu vehicles. If your vehicle does not have an owners and drivers manual, you can purchase one from your nearest Isuzu Dealer.

Is my clutch wear covered under warranty?

A drive plate (also known as a clutch disc) has a friction material surface very similar to brake pads. These friction materials will wear under normal driving conditions and are considered a consumable item.

What Should I do if I have a warrantable concern?

To obtain warranty repairs, take the vehicle to an authorised Isuzu dealer within the warranty period, present suitable identification to verify and request the needed repairs or adjustments.

My warranty has expired but I would like to request some ‘Good Will’ from Isuzu UK.

In all circumstances you will need to present the vehicle to an Isuzu dealer with all supporting documentation such as service history and parts invoices if you have them. You will be required to authorise them to investigate the cause of your concern. If your claim for ‘good will’ is denied the cost of diagnosis and or repairs will be chargeable to you.

Isuzu Alternative Dispute Process

We pride ourselves in customer care and will aim to do whatever is reasonably possible to resolve an issue. In the first instance always speak to your Dealer. If you have not managed to get resolve at your Dealer, please visit Customer support.

If you are unhappy with the way in which Isuzu UK have resolved your issue we abide by the New Car Code.