COVID-19 – AN UPDATE FROM WILLIAM BROWN, MANAGING DIRECTOR OF ISUZU UK
isuzu dealer network is open for business
Throughout the period of lockdown our dealers have remained open for servicing the vehicles of essential workers who are doing an amazing job keeping the nation working.
In line with the recent government announcements, the Isuzu dealer network is now open for business to all customers for service, parts and sales. Currently this only applies to dealers in England. We will keep you updated about Northern Ireland, Scotland and Wales as soon as we have further information.
SAFETY IS OUR PRIORITY
To ensure a safe experience, currently many of our dealers are working on an appointment-only basis, so we highly recommend you call your nearest dealer before you make a visit to ensure they can inform you of their individual safety processes.
For your reassurance, to stay covid-19 secure and work safely together, across our network:
- We have carried out COVID-19 risk assessments and shared the results with our colleagues
- We have implemented cleaning, handwashing and hygiene procedures in line with government guidance
- We have taken all reasonable steps to help people work from home
- We have taken all reasonable steps to maintain a 2m distance in the workplace
- Where people cannot be 2m apart, we have done everything practical to manage transmission risk
We have introduced several protocols and procedures across the network to manage key customer interactions, including:
1. Test drives
2. Drop off and collection procedures at our dealerships
3. Collection and delivery procedures at a customer’s homes/business
4. Handover procedure at our dealerships
5. Handover procedure at a customer’s homes/business
You can learn more about these steps by watching the films below:
Due to the new COVID-19 procedures and staff restrictions, some services at the dealership will not be operating ‘as normal’. We kindly ask for your patience during this time. Please remember the safety of our colleagues and customers will always be the highest priority.
Should you have concerns with safety at any of the UK dealers, please email COVIDSafety@isuzu.co.uk
Isuzu (UK) Ltd.
COVID19 - FAQs
Are you open?
In line with Government advice and for the safety of our colleagues and customers, all Isuzu showrooms are now closed.
However, as the maintenance and repair of vehicles for emergency services, key workers and those unable to work from home is an essential service, workshops and maintenance departments will remain open.
If you are a support organisation and would like to discuss the possibility of loaning a vehicle or vehicles, please email email@example.com in the first instance.
What if I need any maintenance or repairs to my vehicle?
Please contact your local dealer. If your local dealer is closed, please contact our customer service team firstname.lastname@example.org or 0121 730 8030 and we will aim to assist you.
My vehicle needs a MOT, what should I do?
The government has given a 6-month extension for any vehicle MOT due from 30th March 2020. Read more about this here: https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-from-30-march-2020
My vehicle is stuck in the workshop and my dealer has closed. What can I do?
Please contact our customer service team on email@example.com call 0121 730 8030.
Is the Isuzu Home and Roadside Assistance service operating as normal?
Isuzu Home and Roadside Assistance is operating as normal. However, if your local dealer is closed, they will try the next nearest dealer if the distance is amenable. If this is not a practical solution, there are other options that the team will be willing to discuss with you.
I have bought a vehicle, but not yet taken delivery. What should I do?
In the first instance, you should contact your supplying dealer who can advise on the status of your vehicle. As showrooms are closed, if feasible, the dealer will arrange delivery of your vehicle. If, however, your local dealer has had to close, then please contact our customer sales team on 0121 730 8030 and we will endeavour to provide further assistance.
Can I still buy a new or used vehicle?
Yes. However, please understand priority will be given to support key workers and essential services. We kindly ask you do not travel to the dealership as the showrooms are now closed. Any contact with your dealer should be done via phone or email. Find your local dealer here.
If your local dealer is closed, please contact our customer sales team on 0121 730 8030 and we will endeavour to provide further assistance.
I’m concerned that I won’t be able to make the next instalment on my finance agreement. What are my options?
Isuzu Contract Hire (Lex Autolease)
If you would like to defer your rentals and you are a personal contract hire customer or a business with a fleet size of 20 or below, please visit our secure online portal: https://www.managemyvehicle.co.uk/
You can apply to defer your payments online and we will then let you know whether your request has been accepted.
Please contact us on 0800 389 3690 and select ‘option 4’ for payments and we’ll talk you through the options available. Alternatively, emailLBSCustomerServices@lexautolease.co.uk and mark in the subject field ‘Payment Deferment Request’. Due to the high volumes of calls and emails we are currently experiencing, our call waiting times are longer than normal. To help us focus on supporting customers most in need of support, please only contact us if your next payment is due within 14 days.
International Motors Finance
We have a range of options to help including payment deferrals and other additional support if you need it. You can use our ‘Manage My Account’ online facility to make payments, check balances, request a settlement figure, update account details and more. Log in by clicking on the ‘Manage My Account’ option here: https://internationalmotorsfinance.co.uk/
My vehicle warranty is coming to an end but the problem I reported cannot be rectified as my dealership is closed.
Providing the problem has already been reported to your local dealer, we will honour your vehicle warranty.
I’ve received a safety recall letter and the dealership is closed. What should I do?
Please contact your local dealer. If, however, your local dealer has had to close then please contact our customer service team on firstname.lastname@example.org or call 0121 730 8030 and we will discuss the options available to you.